Privacy Policy
Paal Dappa ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application ("App") available on Android and iOS platforms.
By downloading or using the App, you agree to this Privacy Policy.
1. Information We Collect
a. Personal Information
When you register or place an order, we may collect:
- Full Name
- Mobile Number
- Email Address (if provided)
- Delivery Address
- Payment method details (handled securely by third-party processors)
b. Location Data (Optional)
With your permission, we may collect your device's location to assist with deliveries and to show nearby services.
2. How We Use Your Information
We use your information to:
- Process and deliver your milk and product orders
- Communicate order status, offers, and updates
- Provide customer support
- Improve app performance and user experience
- Prevent fraud and comply with legal obligations
3. Sharing of Information
We do not sell your personal data.
We may share your information with:
- Delivery personnel for fulfilling orders
- Payment gateways (e.g., Razorpay)
- Legal authorities, if required by law
All data sharing is limited, secure, and for specific purposes only.
4. Data Retention
We retain your data only for as long as necessary to:
- Complete your orders
- Fulfill legal obligations
- Enhance your service experience
Account-related information (such as profile details, addresses, and order history) is retained as long as your account remains active. Other data like order logs may be kept up to 90 days unless legally required otherwise.
5. Account and Data Deletion
a. In-App Account Deletion
To delete your account:
- Go to "Account Settings" in the app.
- Select "Delete My Account" and follow the instructions.
b. Website Data Deletion Request
You may also request account deletion through our website by emailing us at:
care@paaldappa.com
with the subject line "Data Deletion Request". Please include your full name, email address, and any relevant details.
c. Retained Data
Some data may be retained temporarily for legal compliance, fraud prevention, or dispute resolution. In such cases, we will inform you of the data retained and the reason.
6. Your Rights
As a user, you may:
- View or update your profile and account information in the App
- Request deletion of your account and associated data
- Withdraw permission for location access or push notifications
To exercise these rights, email us at:
care@paaldappa.com
7. Security
We use industry-standard security practices, including encrypted data transfer and secure server environments. However, no method of transmission over the internet or mobile networks is completely secure.
8. Children's Privacy
Our App is intended for users aged 13 and above. We do not knowingly collect personal data from children under 13.
9. Policy Updates
We may update this Privacy Policy from time to time. In case of significant changes, we will notify you through the App or your registered contact details.
10. Contact Us
If you have questions or privacy-related concerns, please contact us:
care@paaldappa.com
Terms and Conditions
1. Eligibility & Account Responsibility
To use the Paal Dappa app, you must be at least 13 years old. By creating an account, you confirm that you are legally allowed to enter into a binding agreement under applicable laws.
When you sign up, we require accurate information such as your full name, mobile number, and delivery address. You are responsible for maintaining the confidentiality of your login credentials. Any activity under your account will be considered your responsibility.
2. Ordering and Delivery
Paal Dappa enables users to order milk and other related products for home delivery. Orders are subject to product availability and delivery service in your area. While we do our best to fulfill every order on time, certain external conditions (weather, traffic, supply delays) may impact delivery schedules.
We reserve the right to cancel or modify orders in case of inventory shortages, invalid addresses, or technical errors. In such cases, you will be informed via SMS, app notification, or a phone call.
3. Pricing and Payments
All prices listed on the app include applicable taxes. The final amount shown at checkout reflects the total payable by you. We use secure, trusted third-party payment gateways (such as Razorpay) to handle transactions. Your payment details are never stored on our servers.
In the event of a failed payment, we recommend confirming with your bank or payment provider before trying again. We are not liable for any payment processing delays or errors beyond our control.
4. Cancellation and Refund Policy
We understand that sometimes you may need to cancel your order. You can request a cancellation within 1–2 days of placing the order, as long as it hasn't been shipped or processed. However, perishable products like milk and food items cannot be canceled once dispatched unless they are damaged or of poor quality.
If a product is found to be defective or not as expected, please contact our support team within 1–2 days of delivery. Our team will verify your claim and initiate a refund or replacement if eligible.
5. User Responsibilities and App Usage
We expect all users to use the app fairly and responsibly. You must not misuse the platform in any way that could harm our systems, services, or other users. Activities such as hacking, spreading malware, posting false information, or using the app for illegal purposes are strictly prohibited.
Users are also advised to respect the community and delivery staff. Any abusive behavior or fraud may result in suspension or permanent deletion of your account.
6. Data Privacy and Security
At Paal Dappa, we are committed to safeguarding your personal information. We collect only the necessary data required for processing orders, deliveries, and improving your experience. This includes your name, mobile number, delivery address, and, optionally, your location if permitted.
All personal data is stored securely, and transactions are encrypted using modern security protocols. You may view, update, or request deletion of your data at any time by emailing us at
care@paaldappa.com.
7. Updates, Termination & Contact
We may update these Terms and Conditions periodically. If we make significant changes, we will inform you via in-app notifications or through your registered email or phone number. Your continued use of the app after changes implies your acceptance.
We also reserve the right to terminate your account if you breach our terms or engage in any fraudulent or abusive behavior. In such cases, any pending orders may be canceled without refund.
For any queries, feedback, complaints, or deletion requests, please contact us at:
care@paaldappa.com
